Our Commitment to Data Privacy
Learn more about how we protect, use, and manage your personal data across our digital platforms.
Introduction and Scope of Policy
We take protecting your privacy seriously at Lorenexiva. This policy explains how we handle your personal information when you interact with our website and digital services. Your trust in our practices is important to us.
This policy applies to all users engaging with our digital marketing, branding, and e-commerce blog. It covers data collection, usage, and sharing to ensure transparency for our visitors in Malaysia.
Information We Collect About You
We gather personal information directly from you and automatically through your use of our services. Types of information collected include contact details, browsing behavior, and preferences.
Information Provided Directly by You
- When you subscribe to our newsletter or updates
- When you contact us for support or feedback
- When you comment on blog posts or articles
- When you submit forms on our website
- When you participate in surveys or promotions
Information Collected Automatically
- Your device and browser type details
- Log data including your IP address
- Pages visited and actions taken on site
- Referring websites or traffic sources
- Cookie and tracking technology information
How We Use Your Data Responsibly
We use your data to provide personalized experiences, improve our website, and manage communications. Data helps us tailor content and monitor website performance.
- Sending newsletters and updates you subscribe to
- Responding to service or feedback requests
- Analyzing website performance metrics
- Enhancing our digital content and layout
- Customizing communications and recommendations
- Detecting and preventing fraudulent activity
- Complying with regulatory obligations in Malaysia
Your Privacy Matters: We follow best practices and applicable Malaysian laws to ensure the security and proper use of your information. We are transparent and accessible should you have any privacy concerns.
When We Share Your Information
We only share personal data when necessary with trusted providers, or when required by law. Your information is not sold or used for unrelated marketing purposes.
Our Trusted Service Providers
We engage reputable partners for hosting, analytics, or support who process your data securely. All partners are required to uphold strict confidentiality.
Legal and Regulatory Compliance
We may disclose your details if required by law, regulation, or under governmental request.
Anonymous Data and Statistics
Aggregated, de-identified statistics may be shared to monitor trends and improve service.
Your Rights and Choices
As a Malaysian user, you may access, correct, delete, or restrict use of your personal data. You can also opt out of communications or request data portability.
- Request access to your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Request data transmission to another provider
- Object to certain data processing activities
- Restrict use or sharing of your data
Contact us at Lorenexiva for assistance regarding your rights or if you have privacy questions. We aim to resolve your concerns promptly and transparently.
How We Safeguard Your Data
Data is protected with technical and organizational measures to reduce the risk of unauthorized access or misuse. We regularly review security practices.
Technical Security Measures
- Website encryption using SSL technology
- Firewalls and intrusion detection systems
- Regular software and patch updates
- Data backup and disaster recovery protocols
Organizational Safeguards
- Confidentiality agreements for all staff
- Regular data protection training programs
- Access controls to sensitive information
- Audit trails and review of data handling
How Long We Retain Your Data
Personal data is kept only as long as necessary for business, legal, or compliance reasons. Retention times vary by data type.
- Kept as long as you have an account
- Retention depends on activity logs
- Kept for responding to inquiries
- Retained for legal and accounting purposes
- Held for subscription management
We periodically review stored data to ensure it is deleted if no longer needed.
Sharing Information Outside Malaysia
If we transfer your information overseas, strict safeguards are applied. Partners must meet required security and privacy standards.
- Transfers use secure connection protocols
- Only regulated partners are selected
- Confidentiality contracts protect your data
- We comply with Malaysian data transfer laws
Cookies and Similar Technologies
Cookies help improve your experience on our site and allow us to analyze traffic. You can manage cookie settings via your browser at any time.
Types of Cookies Used
- Enable core site functionality
- Help us understand site usage
- Remember your preferences
- Enhance interactive features
Browser controls give you flexibility over cookie use. Disabling cookies may affect some functions.
How We Update This Policy
We will inform you of any privacy policy changes through clear notifications or emails. Review updates periodically for the latest practices.
- Email notice for material changes
- Website banners highlighting updates
- Change log at the top of this page
- Social media posts on major changes
Continuing to use our services after an update means you agree to the revised policy.
Contact Our Privacy Team
For privacy questions or complaints, please get in touch. Our team aims to address your request within a reasonable timeframe.
Lorenexiva
348, Jalan Tun Razak, Level 41, Vista Tower, The Intermark, Kuala Lumpur 50400 Malaysia
Phone: +60 11-575 5040
Email: content@lorenexiva.sbs
Last updated December 17, 2025
Effective from December 19, 2025